Shipping policy
SHIPPING POLICY
We strive to deliver products purchased from Outcast in excellent condition and in the fastest time possible. Normally, it takes between 2-3 business days to process and ship the orders with standard shipping. And all orders typically arrive in10-15 business days (Excluding holidays and weekends). Your shipping cost will be calculated during checkout. We do our best to ensure all orders to be delivered in a timely manner. Please note that shipping may take longer during the holidays. A shipping charge of ₹99 will be applicable to all the orders for COD.
If the order is cancelled (before it is shipped from our warehouse), lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
You will receive the order confirmation email once you place the order containing the tracking number, using which you will be able to track the order status. Please make sure you leave the correct contact details and email for us to reach out to you. If you fail to receive the order confirmation notification please write to us on care.glamgalore@gmail.com
(Q) How are orders placed on Outcast delivered to me?
All orders placed on Outcast are dispatched through our courier partners such as DHL Etc.
(Q)Does Outcast deliver products outside India?
No. At this point, Outcast only delivers products within India.
(Q)What do I do if I do not have my package but the tracking says it was delivered?
If the tracking information for your package says delivered and you have not received it, please contact the local courier to check it first. If the order has not been found, please email at care.glamgalore@gmail.com and we will assist you as soon as possible.
(Q)I have received a partial item/partial order or an Untenanted/Void packet?
Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
1. Please do not use the item for which claim is being raised.
2. You may be required to share information’s like, short description of the case (A few questions will be asked to help us understand the scenario) and the snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users)
3. The refund for prepaid/Cash on delivery orders will be done after the investigation
You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
1. Failure to provide adequate information about the case.
2. Failure to provide snapshots of the packet and box(if any)
3. If a pilferage delivery was received, pilferage claims must be made the same day.
4. You must not dispose the packaging for at least 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.
5. You have used the item for which claim has been raised.